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Welcome and Seminar Launch
  • Aunty Norma Ingram, Aboriginal Elder, Wiradjuri Woman
  • Dr Mary Foley, Director General of Health, NSW Ministry of Health
 

Communication issues at the heart of health care complaints

  • Mr Kieran Pehm, Commissioner, NSW Health Care Complaints Commission
 

Health literacy barriers and the impact on safety and quality

  • Dr Karen Luxford, Director, Patient Based Care, Clinical Excellence Commission
 

PLENARY: Supporting health services to assess and improve their own ‘health literacy environment’

  • Dr Rima Rudd, Harvard School of Public Health, Boston, Harvard USA
 

The ‘state of the nation’: health literacy initiatives and national policy

  • Dr Nicola Dunbar, Program Manager, Australian Commission on Safety and Quality in Health Care
 

Removing barriers for country people

  • Dr Anne Johnson, Community Engagement Consultant, South Australia
 

A ‘coal face’ perspective—the reality for health care delivery

  • Ms Maree Cuddihy, Executive Director Business Performance, Northern Health, Victoria
 

‘Sure I know what you mean’ Barriers for CALD patients and strategies to overcome

  • Mr Peter Todaro, Director, NSW Multicultural Health Communication Service
 

Improving communication with Aboriginal communities using mainstream health services

  • Mr Jamie Newman, Chief Executive Officer, Orange Aboriginal Medical Service
  • Ms Trish Bullen, Clinical Team Leader, Wellington Aboriginal Corporation Health Service
 
Strategies, ideas and action plans for health care services
  • Interactive discussion facilitated by Dr Rima Rudd, Health Literacy Expert, Boston, Harvard USA
 
Supporting patients with low literacy and low education
  • Associate Professor Kirsten McCaffery, School of Public Health, The University of Sydney
 

Breaking down the barriers: The consumer vision for the future

  • Ms Carol Bennett, Chief Executive Officer, Consumers Health Forum of Australia, ACT
 

Panel Discussion:

  • Dr Rima Rudd, Harvard School of Public Health, Boston, Harvard USA
  • Mr Jamie Newman, CEO, Orange Aboriginal Medical Service
  • Associate Professor Kirsten McCaffery, University of Sydney
  • Mr Peter Todaro, NSW Multicultural Health Communication Service
  • Dr Anne Johnson, Community Engagement Consultant, South Australia
  • Ms Carol Bennett, Consumers Health Forum, Australian Capital Territory
 

Summation

  • Dr Nicola Dunbar, Program Manager, Australian Commission on Safety and Quality in Health Care